Terms & Conditions
Welcome to Del Cauca!
These Terms of Service outline the rules and conditions for using our website and services. By visiting our website or making a purchase, you agree to these terms. Please read them carefully before using our services.
1. General Information
Website: www.delcauca.com
Company Name: Del Cauca
Address: Keizersgracht 520H, 1017EK Amsterdam, The Netherlands
Email: info@delcauca.com
Phone: +31 6 18886596
Chamber of Commerce Number (KVK): 94793913
VAT Number: NL005109382B37
2. Applicability
These Terms of Service apply to all offers, agreements, and deliveries from Del Cauca, unless otherwise agreed in writing. By placing an order at www.delcauca.com, you agree to these terms.
3. Orders and Contracts
All orders you place are subject to availability and acceptance by us.
We reserve the right to refuse any order. If your order is canceled, we will inform you as soon as possible and issue a full refund.
After placing an order, you will receive a confirmation email with the details of your order. This email confirms the acceptance of your order and the formation of a contract.
4. Prices and Payment
All prices are listed in euros and include VAT unless otherwise stated.
Shipping costs are charged separately and clearly indicated during checkout.
Payment methods include: Credit Card (Visa, MasterCard), iDEAL, Bancontact, Apple Pay, Google Pay, PayPal, and other payment methods we may offer.
All payments must be made before the order is shipped. For credit card payments, your card will be charged immediately upon placing the order.
5. Delivery
We aim to ship orders within 1–3 working days, unless otherwise stated on the product page.
Deliveries are made via reputable courier services to the address you provided during checkout.
We are not responsible for delays or issues during transport. However, we will assist you in resolving such issues where possible.
6. Returns and Refunds
Our return and refund policy, which can be found here, applies to all purchases made through our website.
7. User Account
You are responsible for maintaining the confidentiality of your account details, including passwords, and for all activity under your account.
We reserve the right to terminate accounts or cancel orders if we suspect you have violated these terms or are involved in fraudulent activity.
8. Personal Data
We process your personal data in accordance with our privacy policy, which you can consult here. By using our website, you agree to this processing.
9. Liability
Del Cauca is not liable for any indirect, special, incidental, or consequential damages arising from the use of our website or services.
Our total liability to you for any damage will never exceed the amount you paid for the product or service related to the claim.
10. Intellectual Property
All content on this website, including but not limited to text, images, logos, and software, is owned by Del Cauca or its content providers and is protected by intellectual property rights.
You may not reproduce, distribute, modify, or otherwise use any part of this content without our explicit written consent.
11. Changes to the Terms of Service
We reserve the right to modify these Terms of Service at any time. Changes take effect as soon as they are published on our website.
It is your responsibility to regularly check the Terms of Service for updates. Continued use of our services after any changes means you accept the revised terms.
12. Governing Law and Dispute Resolution
These Terms of Service and all agreements between you and Del Cauca are governed by Dutch law.
Disputes should preferably be resolved amicably. If that is not possible, disputes will be submitted to the competent court in the district where Del Cauca is based.
13. Contact Information
If you have any questions about these Terms of Service, you can contact us at:
Email: info@delcauca.com
Phone: +31 6 18886596
Address: Keizersgracht 520H, 1017EK Amsterdam, The Netherlands