Privacy policy
Privacy Policy
Last updated: August 27, 2024
This Privacy Policy describes how Del Cauca ("the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, make a purchase from delcauca.com ("the Site"), or otherwise interact with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose personal information we have collected.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect (and have collected over the past 12 months) personal information about you from various sources as outlined below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide and improve the Services, comply with legal obligations, enforce applicable terms, and protect the Services, our rights, and the rights of our users and others.
Personal Information We Collect
The type of personal information we collect depends on how you interact with our Site and Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or is reasonably capable of being associated with you. Below are the categories and specific types of personal information we collect.
Information You Provide Directly:
– Contact details including your name, address, phone number, and email address
– Order information including billing and shipping details, payment confirmation
– Account information such as username, password, and security questions
– Customer support information including communication with us
Some features of the Services require you to provide personal information directly. If you choose not to provide this information, you may not be able to use certain features.
Information Collected Automatically:
We may automatically collect certain usage data through cookies, pixels, and similar technologies. This may include:
– Device and browser information
– IP address and network details
– Interaction data related to how you access and use the Site
Information from Third Parties:
We may receive information from:
– Vendors and service providers such as Shopify, who help operate our Site
– Payment processors for processing your payments
– Marketing or analytics partners through tracking technologies like pixels or SDKs
All third-party information is handled in accordance with this Privacy Policy. See the section on "Third-Party Websites and Links" for more details.
How We Use Your Information
We may use your personal information for purposes such as:
– Providing Services: Including processing payments, fulfilling orders, creating and managing your account, handling shipping and returns
– Marketing and Advertising: Sending marketing emails or showing tailored ads
– Security and Fraud Prevention: Detecting or responding to fraudulent activity
– Communication and Service Improvement: Enhancing your experience and responding to inquiries
Legal basis for processing under GDPR includes legitimate interests (Art. 6(1)(f)) or consent, where applicable.
Cookies
We use cookies to support and enhance your experience, perform analytics, and serve relevant ads. You can manage cookie preferences through your browser settings. Full cookie details are available at https://www.shopify.com/legal/cookies.
We also support Global Privacy Control (GPC) signals to respect opt-out preferences for tracking and targeted advertising.
How We Share Your Personal Information
We may disclose personal information under the following circumstances:
– To service providers (e.g., payment processors, logistics partners)
– To business and marketing partners (who will handle it under their own privacy terms)
– With affiliates in our business group
– When required by law, for legal processes, or to protect our rights
– As part of a business transfer, merger, or acquisition
Over the past 12 months, we have disclosed the following categories of personal information to third parties for business purposes:
| Data Category | Recipient Categories |
|---|---|
| Identifiers (name, email, phone) | Service providers, marketing partners |
| Commercial info (orders, returns) | Service providers, marketing partners |
| Usage data (browsing activity) | Analytics and marketing providers |
| Geolocation data (IP-based) | Analytics providers |
We do not sell or use sensitive personal data to infer characteristics without consent.
Third-Party Websites and Links
Our Site may contain links to third-party platforms. We are not responsible for the privacy or content of such platforms. We encourage you to review their privacy policies before providing any data.
Children’s Privacy
The Services are not intended for children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided personal information, please contact us and we will delete it.
Data Security & Retention
While we take security seriously, no method is completely secure. We recommend not sharing sensitive data via insecure channels.
We retain your data only as long as necessary to fulfill the purposes outlined, including legal or contractual requirements.
Your Rights
Depending on your jurisdiction, you may have rights such as:
– Accessing the data we hold
– Requesting deletion or correction
– Objecting to processing or withdrawing consent
– Receiving a copy (data portability)
– Opting out of sales/sharing of your data
– Managing communication preferences
You may exercise your rights by contacting us. We may need to verify your identity and respond within the timeframe required by law. Authorized agents may also submit requests on your behalf, with proper documentation.
We do not discriminate against users for exercising their privacy rights.
Complaints
If you're dissatisfied with our handling of your data, you can contact us or your local data protection authority. For EU residents, a list of relevant authorities can be found here.
International Users
We may transfer, store, or process your data outside your country. Where required, we rely on Standard Contractual Clauses or similar mechanisms for lawful transfers.
Contact Us
For questions or to exercise your rights, contact us at:
📧 info@delcauca.com
📍 Keizersgracht 520H, 1017 EK Amsterdam, The Netherlands
Unless otherwise stated, Del Cauca is the data controller of your personal information under applicable law.