Project Zero Complaints — The New Standard of Del Cauca

At Del Cauca, we don’t just make clothes. We make statements.
Every pair of trousers, t-shirts, or sweaters you wear tells the world who you are: someone who takes style, confidence, and quality seriously.

In recent months, we’ve been developing new designs. Sometimes that meant longer waiting times. Some customers had to be more patient than they should have been. That’s not how we work — and it’s not what you deserve.

That’s why we’re launching Project Zero Complaints.
From now on, we’re raising every order to the standard you expect: luxury, speed, and service you can rely on.

Our New Promises to You

1. Luxury Without the Wait

   • In-stock in the Netherlands? Delivered within 1–2 business days.

   • Pre-orders? You’ll get a clear delivery date and personal updates throughout production and shipping.

2. Designer Quality in Every Detail

   • Our own designs, premium materials, and strict quality control.

   • If it’s not 100% right, it won’t make it into your wardrobe.

3. Personal Updates — No Questions Needed

   • You’ll never have to ask where your order is.

   • We’ll keep you updated at every stage, as if you’re part of the process.

4. Service That Solves — Instantly

   • Response to your question within 24 hours (weekdays).

   • Always focused on a solution that makes you happy.

5. Returns Without Friction

   • Simple instructions, processed fast.

   • Your money back within 5 business days of us receiving your return.

6. Exclusive for Our Community

   • As an existing customer, you always get first access to new releases.

   • Designer pieces in limited editions — you’ll see them before the rest of the world.

7. Building the Brand Together

   • Your feedback shapes our next collections.

   • We’re expanding into more designer clothing pieces, and you’ll experience it from day one.

Our promise in binding.
Even if something goes wrong due to circumstances beyond our control, we take full responsibility. That means there will always be a solution in your favor. Refer to this promise, and we will make sure you get what we committed to — without discussion.

This is more than a promise.
It’s an invitation to be part of something bigger.
A brand that delivers not just clothing, but an experience, a story, and a community.

Welcome to Project Zero Complaints.
The style stays. The hassle disappears. And you’re always first in line.